Customer Service & Information Clerk Diploma

The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s businesses.

• Admissions Requirements

  Grade 12 or equivalent. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program. Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.

• Career Opportunities

  Careers which correspond to the skills learned include:

  • Library Clerk
  • Courtesy Receptionist
  • Complaint, Inquiries, or Information Clerk
  • Order and Payment Clerk
  • Customer Service Representative
• Core Courses

  Upon completion of the program the participant must demonstrate the following core competencies:

  • Keyboarding
    Minimum 25 words per minute (WPM).
  • Operating Systems
    Basic level of proficiency in a Windows operating system
  • Word Processing
    Intermediate level of proficiency in Microsoft Word
  • Spreadsheets
    Intermediate level of proficiency in Microsoft Excel
  • Database Management
    Basic level of proficiency in Microsoft Access
  • Office Skills
    Microsoft Outlook Level 1 and Office Simulations
  • Help Desk & Call Centre Skills
    Call Centre Telephone Sales, Call Centre Equipment and Technology, and Team Dynamics and Personal Development
  • Business Skills
    Business Math Skills and Applications, Business Verbal Communication, and Business English/Grammar
  • Job Readiness/Employability Skills Job Search & On-the-Job Training